(Vancouver) Outsourced BC Hydro and Medical Services Plan workers believe an erosion of customer service is occurring, as they are pressured to increase call volumes, often at the expense of quality service, a new study finds.
Workers also report a deterioration in the quality of their work life, including: lower morale, lack of training, a devaluing of employee knowledge, increased...
“We need the CCPA to remind us that our dreams of a decent, egalitarian society are reasonable — indeed that with a little work, they are practical. And I love that practicality, that protection of the dream of the possible.”