(Vancouver) Outsourced BC Hydro and Medical Services Plan workers believe an erosion of customer service is occurring, as they are pressured to increase call volumes, often at the expense of quality service, a new study finds.
Workers also report a deterioration in the quality of their work life, including: lower morale, lack of training, a devaluing of employee knowledge, increased...
CCPA not only does first-rate research; it also connects with the real world by putting powerful information in the hands of advocacy groups and by presenting intelligent, progressive ideas in the media. It is a BC jewel and I urge everyone to support it.